Monitoring - A fix has been implemented and we're monitoring the results. Thank you for your patience.
Mar 18, 2024 - 20:40 EDT
Identified - We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue.
Mar 18, 2024 - 09:47 EDT
Smile Customer Experience
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Smile Merchant Experience
?
Degraded Performance
90 days ago
99.97
% uptime
Today
DNS
Operational
Servers
Operational
Customer Emails
Operational
Shopify API & Mobile
Operational
BigCommerce API
Operational
BigCommerce Webhooks
Operational
Smile Partner Dashboard
Operational
Smile Blog
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This issue has been resolved, and points are now being awarded without undue delay.
Mar 8, 20:47 EST
Investigating -
We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Mar 8, 10:28 EST