Status Page
All Systems Operational
Smile Customer Experience ? Operational
90 days ago
100.0 % uptime
Today
Smile Merchant Experience ? Operational
90 days ago
100.0 % uptime
Today
Smile Partner Dashboard Operational
90 days ago
100.0 % uptime
Today
DNS Operational
Servers Operational
Customer Emails Operational
Shopify API & Mobile Operational
BigCommerce API Operational
BigCommerce Webhooks Operational
Smile Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 09:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 09:00 EST
Scheduled - Smile will be undergoing scheduled maintenance on Friday, February 26th at 9:00am EST for approximately 5 minutes.

There will be a brief period of downtime as this maintenance takes place. During this downtime, the Smile platform will not be accessible to merchants or customers.

Any automatic actions, including awarding points, will continue to be received and will be processed after our downtime. We’ll be closely monitoring everything during and after our maintenance to ensure your customers continue to have the best experience possible!

Thank you for your understanding.
Feb 25, 20:59 EST
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
Completed - The scheduled maintenance has been completed.
Feb 22, 05:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 05:30 EST
Scheduled - Smile will be undergoing scheduled maintenance on Monday, February 22nd at 5:30am EST for approximately 15 minutes.

There will be a brief period of downtime as this maintenance takes place. During this downtime, the Smile platform will not be accessible to merchants or customers.

Any automatic actions, including awarding points, will continue to be received and will be processed after our downtime. We’ll be closely monitoring everything during and after our maintenance to ensure your customers continue to have the best experience possible!

Thank you for your understanding.
Feb 11, 14:53 EST
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 09:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:00 EST
Scheduled - Smile will be undergoing scheduled maintenance on Friday, February 19th at 9:00am EST for approximately 5 minutes.

There will be a brief period of downtime as this maintenance takes place. During this downtime, the Smile platform will not be accessible to merchants or customers.

Any automatic actions, including awarding points, will continue to be received and will be processed after our downtime. We’ll be closely monitoring everything during and after our maintenance to ensure your customers continue to have the best experience possible!

Thank you for your understanding.
Feb 11, 14:56 EST
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.