Resolved -
We have resolved the issue with pushing data to Smile Apps. Users may see a delay in their data being updated in their Smile Apps while we are processing the remaining backlog.
Apr 17, 09:20 EDT
Investigating -
We are currently investigating an issue pushing Smile data (such as customer points balances & referral links) to all Smile apps (for example but not limited to Mailchimp, HubSpot).
Apr 15, 08:17 EDT
Resolved -
We have identified the cause of the issue and have implemented a fix. New accounts are able to complete onboarding as normal.
Apr 12, 09:48 EDT
Investigating -
We are investigating an issue that prevents merchants from creating earning rules during onboarding after installing Smile.
Apr 12, 08:55 EDT
Resolved -
We have resolved the issue with awarding points. We are working to ensure any backlog of missed points are corrected. Ongoing points are being awarded as expected.
Apr 11, 14:30 EDT
Identified -
We have identified an issue that prevented some customers from earning points. We have resolved this problem and are working to correct any missed points.
Apr 11, 10:37 EDT