Status Page
All Systems Operational
Smile Customer Experience   ? Operational
90 days ago
99.96 % uptime
Today
Smile Merchant Experience   ? Operational
90 days ago
99.88 % uptime
Today
Smile Partner Dashboard   Operational
90 days ago
100.0 % uptime
Today
DNS   Operational
Servers   Operational
Customer Emails   Operational
Shopify API & Mobile   Operational
BigCommerce API   Operational
BigCommerce Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Resolved - We have resolved the issue with pushing data to Smile Apps. Users may see a delay in their data being updated in their Smile Apps while we are processing the remaining backlog.
Apr 17, 09:20 EDT
Investigating - We are currently investigating an issue pushing Smile data (such as customer points balances & referral links) to all Smile apps (for example but not limited to Mailchimp, HubSpot).
Apr 15, 08:17 EDT
Apr 16, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Resolved - We have identified the cause of the issue and have implemented a fix. New accounts are able to complete onboarding as normal.
Apr 12, 09:48 EDT
Investigating - We are investigating an issue that prevents merchants from creating earning rules during onboarding after installing Smile.
Apr 12, 08:55 EDT
Apr 11, 2018
Resolved - We have resolved the issue with awarding points. We are working to ensure any backlog of missed points are corrected. Ongoing points are being awarded as expected.
Apr 11, 14:30 EDT
Identified - We have identified an issue that prevented some customers from earning points. We have resolved this problem and are working to correct any missed points.
Apr 11, 10:37 EDT
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.