Identified - We have identified an issue that is causing the analytics section of Smile Admin to display incorrect metrics, and are working on a fix. Some statistics on the homepage and within program performance have been impacted, however all exports and syncs with Smile Integrations are accurate. No program functionality has been or will be impacted and underlying data is correct, this is a display issue in some areas of the dashboards. We will post an update when we have an ETA to correct the displayed metrics.
Nov 13, 10:29 EST
Smile Customer Experience
?
Operational
90 days ago
100.0
% uptime
Today
Smile Merchant Experience
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Smile Partner Dashboard
Operational
90 days ago
100.0
% uptime
Today
DNS
Operational
Servers
Operational
Customer Emails
Operational
Shopify API & Mobile
Operational
BigCommerce API
Operational
BigCommerce Webhooks
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Nov 7, 11:50 EST
Identified -
We're currently experiencing a delay in exporting CSVs from Admin, and in processing imported CSVs. This may affect points being awarded from a CSV import, or manually adjusting customers tiers.
Nov 6, 14:15 EST