Status Page
Monitoring - A fix has been implemented and we're monitoring the results. Thank you for your patience.
Mar 18, 2024 - 20:40 EDT
Identified - We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue.
Mar 18, 2024 - 09:47 EDT
Smile Customer Experience ? Degraded Performance
90 days ago
100.0 % uptime
Today
Smile Merchant Experience ? Degraded Performance
90 days ago
99.97 % uptime
Today
DNS Operational
Servers Operational
Customer Emails Operational
Shopify API & Mobile Operational
BigCommerce API Operational
BigCommerce Webhooks Operational
Smile Partner Dashboard Operational
Smile Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: Degraded database performance.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This issue has been resolved, and points are now being awarded without undue delay.
Mar 8, 20:47 EST
Investigating - We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Mar 8, 10:28 EST
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.