Status Page
Identified - We have identified an issue that is causing the analytics section of Smile Admin to display incorrect metrics, and are working on a fix. Some statistics on the homepage and within program performance have been impacted, however all exports and syncs with Smile Integrations are accurate. No program functionality has been or will be impacted and underlying data is correct, this is a display issue in some areas of the dashboards. We will post an update when we have an ETA to correct the displayed metrics.
Nov 13, 10:29 EST
Smile Customer Experience ? Operational
90 days ago
100.0 % uptime
Today
Smile Merchant Experience ? Degraded Performance
90 days ago
100.0 % uptime
Today
Smile Partner Dashboard Operational
90 days ago
100.0 % uptime
Today
DNS Operational
Servers Operational
Customer Emails Operational
Shopify API & Mobile Operational
BigCommerce API Operational
BigCommerce Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - This incident has been resolved.
Nov 7, 11:50 EST
Identified - We're currently experiencing a delay in exporting CSVs from Admin, and in processing imported CSVs. This may affect points being awarded from a CSV import, or manually adjusting customers tiers.
Nov 6, 14:15 EST
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.