Status Page
Update - Current customer data continues to sync without delay, and the majority of previous customer data has been updated in impacted integrations. We anticipate any remaining outdated data to be updated next week.

We appreciate your continued patience, and will post an update when all remaining data is up to date.
Nov 26, 15:48 EST
Update - Current customer data is now syncing to impacted app integrations without delay, including Omnisend. Some outdated customer data may remain in the impacted integrations, and we are continuing to work to ensure all data is up to date

We appreciate your patience as we continue to work on this, and will post an update when all remaining data is up to date.
Nov 19, 16:31 EST
Update - Current customer data is now syncing to impacted app integrations without delay. Some outdated customer data may remain in the impacted integrations, however we are now working to ensure all remaining data is up to date.

No data is currently syncing with the Omnisend Integration, and our team is working to get this corrected as soon as possible.

We appreciate your patience as we continue to work on this, and will post an update when all remaining data is up to date.
Nov 12, 10:04 EST
Monitoring - Some app integrations are experiencing syncing delays. These delays are impacting integrations including Gorgias, Omnisend, Privy, SMSBump and CM Commerce, Springbot and Remarkety.

No data will be lost, however it may take additional time for data to sync from Smile. We appreciate your patience as the data syncs, and will post an update as the delay clears.
Nov 10, 20:01 EST
Smile Customer Experience ? Operational
90 days ago
100.0 % uptime
Today
Smile Merchant Experience ? Operational
90 days ago
99.99 % uptime
Today
Smile Partner Dashboard Operational
90 days ago
100.0 % uptime
Today
DNS Operational
Servers Operational
Customer Emails Operational
Shopify API & Mobile Operational
BigCommerce API Operational
BigCommerce Webhooks Operational
Smile Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Unresolved incident: Delay in syncing app integration data.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.