Status Page
All Systems Operational
Smile Customer Experience ? Operational
90 days ago
100.0 % uptime
Today
Smile Merchant Experience ? Operational
90 days ago
99.99 % uptime
Today
Smile Partner Dashboard Operational
90 days ago
100.0 % uptime
Today
DNS Operational
Servers Operational
Customer Emails Operational
Shopify API & Mobile Operational
BigCommerce API Operational
BigCommerce Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 21, 2020

No incidents reported today.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 01:01 EST
Scheduled - Our email service provider, Mandrill, is planning a scheduled downtime on January 11th, 2020, starting at 1:00 AM ET for several hours while they provide improvements to performance and stability.

During this downtime, any emails sent by Smile will be delayed until after the downtime has ended.

Emails impacted include:
* Points earned
* Reward redeemed
* Birthday reward
* Referral shared through Smile
* Friend received referral
* Referral completed
* Reward expiry reminder
* VIP tier achieved
* Campaign notification
* Low imported coupon warning

Once the downtime has been completed, we will resume sending emails. There may be a delay as we work through the backlog of emails accumulated during this time. Test notifications for any of the above will not be sent during the downtime or afterward.
Jan 8, 13:19 EST
Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.