Status Page
All Systems Operational
Smile Customer Experience ? Operational
90 days ago
100.0 % uptime
Today
Smile Merchant Experience ? Operational
90 days ago
99.99 % uptime
Today
Smile Partner Dashboard Operational
90 days ago
100.0 % uptime
Today
DNS Operational
Servers Operational
Customer Emails Operational
Shopify API & Mobile Operational
BigCommerce API Operational
BigCommerce Webhooks Operational
Smile Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 22, 2020
Resolved - All impacted Smile accounts have now been restored, and the delay in processing data has resolved.

Thank you again for patience.

If you have any additional questions about your account, please reach out to us at help@smile.io
Oct 22, 21:53 EDT
Monitoring - All impacted Smile accounts have now been restored.

We continue to experience a delay in processing customer syncs, imports and integrations. No data will be lost, and customer accounts will appear once the sync completes.

Thank you again for patience and we will post another update once the delay has cleared.
Oct 22, 15:02 EDT
Update - The majority of impacted Smile accounts have now been restored, and are back live. We are continuing to work to restore the remaining accounts.

No data will be lost, and any orders placed during the down time will be rewarded.

Thanks again for patience as we work to get impacted programs back to normal. We will post another update once all remaining accounts have been restored.
Oct 21, 18:49 EDT
Update - Our team is continuing to work on the fix for this disruption, and we anticipate impacted programs will start to regain access to their programs today.

No data will be lost, customers will retain their points balance, and any customer orders placed during the down time will be rewarded.

We are sorry for the continued disruption, and we appreciate your patience as we work to get impacted programs back to normal as soon as possible.
Oct 21, 11:30 EDT
Identified - Our team is actively working on the fix for this disruption, and we anticipate all impacted programs will regain access to their program tomorrow.

No data will be lost, and any orders placed during the down time will be rewarded.

We are sorry for the continued disruption, and we appreciate your patience as we work to get impacted programs back to normal.
Oct 20, 20:59 EDT
Update - We have identified the issue and our team is working on resolving it for the programs affected.

We're very sorry for the disruption. We appreciate your patience as we worked to get programs back to normal.
Oct 20, 01:30 EDT
Investigating - Some users have reported problems logging into Smile and accessing their programs. We’re working to get things back to normal as quickly as possible and will provide an update shortly.
Oct 20, 01:07 EDT
Oct 21, 2020
Oct 20, 2020
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.