Delay in processing points for Shopify orders

Incident Report for Smile.io

Resolved

This incident has been resolved.
Posted Oct 01, 2020 - 23:51 EDT

Monitoring

The issue has been identified and a fix has been implemented. We are monitoring the results.
Posted Oct 01, 2020 - 21:46 EDT

Update

We are continuing to investigate this issue.
Posted Oct 01, 2020 - 21:45 EDT

Update

We are continuing to investigate this issue.
Posted Oct 01, 2020 - 19:20 EDT

Investigating

We are currently investigating a delay in points being awarded for Shopify order activities made in the last 24 hours. No data will be lost during this time as we work to resolve this issue.
Posted Oct 01, 2020 - 19:20 EDT
This incident affected: Smile Customer Experience and Smile Merchant Experience.
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