Delay in sending notification emails

Incident Report for Smile.io

Resolved

This issue has now been resolved and emails are sending without delays.

Posted Aug 28, 2018 - 16:19 EDT

Monitoring

Emails now appear to be sending promptly, our engineering team is monitoring the issue and waiting for confirmation from our email service provider that the issue is fully resolved.

Posted Aug 28, 2018 - 14:18 EDT

Identified

Our email service provider is currently experiencing issues, and this is causing a delay in sending some notification emails from Smile. While some messages may be delayed, all emails will be sent to customers. We will update when the the issue is resolved and all messages have been sent!

Posted Aug 28, 2018 - 11:35 EDT

This incident affected: Smile Customer Experience and Customer Emails.