Database Upgrade - System Downtime
Scheduled Maintenance Report for Smile.io
Completed
The scheduled maintenance has been completed.
Posted Oct 23, 2019 - 23:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 23, 2019 - 23:00 EDT
Scheduled
We’ll be performing scheduled maintenance on Wednesday, October 23 from 11:00 p.m. - 11:30 p.m. We’ll be using this time to upgrade our database so we can keep up with the growth of our merchants.

During this time Smile will be unavailable. There will also be a delay in when customers see earned rewards appear in their account. This includes earning points, rewarding referrals, entering a new VIP tier.

No existing data will be lost. Rewards earned during the maintenance period will appear in your customers’ accounts and Smile Admin shortly after the maintenance window closes.
Posted Oct 17, 2019 - 11:08 EDT
This scheduled maintenance affected: Smile Customer Experience, Smile Merchant Experience, and Smile Partner Dashboard.
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