Delays in awarding points

Incident Report for Smile.io

Resolved

All delays in awarding points across all platforms have now been cleared.

Posted Mar 01, 2018 - 13:37 EST

Monitoring

We've resolved the delay for processing activities for accounts on Shopify or in a custom integration. Bigcommerce activities are still delayed. We are actively working to resolve this and will update this page when the delays are fully resolved across all platforms.

Posted Feb 28, 2018 - 08:54 EST

Investigating

We have identified that there is a delay in processing customer activities, such as sign ups and orders. Currently, activities are being processed within a few hours.
We are investigating the situation and will keep this status page up to date as we learn more. We appreciate your patience on this matter.

Posted Feb 27, 2018 - 16:24 EST