Status Page
Update - We have discovered a delay in all email being sent from Smile.io to merchants and shoppers due to extremely high volumes of orders. Our engineering team is working to get emails flowing again for all shoppers and merchants as soon as possible. In the meantime, emails are not being lost, only queued up for sending as soon as we are able. Thank you for your patience.
Nov 27, 21:46 EST
Investigating - We are currently investigating degraded performance in order processing, including points not being awarded for orders. Order data for these delays will not be lost and points will be awarded as expected once resolved.
Thank you for your patience while we resolve this issue.
Nov 26, 09:41 EST
Smile Customer Experience ? Partial Outage
90 days ago
98.25 % uptime
Today
Smile Merchant Experience ? Partial Outage
90 days ago
98.25 % uptime
Today
Smile Partner Dashboard Operational
90 days ago
100.0 % uptime
Today
DNS Operational
Servers Operational
Customer Emails Operational
Shopify API & Mobile Operational
BigCommerce API Operational
BigCommerce Webhooks Operational
Smile Blog Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

Unresolved incident: Delays in order processing, VIP tier placements & Order attribution (referrals advocate reward not being rewarded right away, used rewards not being marked as used right away, & analytics not being updated right away).

Nov 26, 2021
Resolved - This incident has been resolved.
Nov 26, 09:43 EST
Update - We are continuing to monitor for any further issues.
Nov 26, 09:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 14:53 EST
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Completed - The scheduled maintenance has been completed. Thank you for your patience!
Nov 19, 09:28 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:30 EST
Scheduled - Smile will be undergoing scheduled maintenance database maintenance at this time. There may be brief errors or latency from Smile as the app re-establishes it's database connections. No data will be lost as a result of this maintenance.

Thank you for your patience as we maintain Smile!
Nov 18, 15:24 EST
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 09:21 EST
Investigating - We are currently investigating this issue.
Nov 15, 14:49 EST