The delays have been resolved and activities are being processed as normal.
Posted Oct 25, 2018 - 09:10 EDT
Identified
The source of the delay has been identified and a fix has been implemented. Currently, the backlog is affecting VIP tier placements and referral completions. Incoming customer and order data is not delayed and customers should be getting awarded points for their orders and other activities promptly.
We will update again once the backlog has been cleared.
Posted Oct 24, 2018 - 13:46 EDT
Investigating
We are currently investigating a delay in processing activities affecting all customers. This includes: processing orders to award points or mark referrals as completed, and placing customers in VIP tiers. We will update once we have identified the source of the delay.
Posted Oct 24, 2018 - 11:03 EDT
This incident affected: Smile Customer Experience and Smile Merchant Experience.