A fix has been implemented and we are monitoring the results.
Posted Sep 23, 2020 - 15:26 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 23, 2020 - 15:23 EDT
Investigating
We have identified an issue where newly signed up customers are not showing up in the Customers section in Smile Admin. No data is being lost as a result of this and customers are still able to sign up and earn points. This will have no impact on the customer experience as we work towards a resolution.
Posted Sep 23, 2020 - 15:21 EDT
This incident affected: Smile Customer Experience and Smile Merchant Experience.