Recently signed up customers not displaying in Customers section of Smile Admin

Incident Report for Smile.io

Resolved

This incident has been resolved.

Posted Sep 23, 2020 - 17:37 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2020 - 15:26 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 23, 2020 - 15:23 EDT

Investigating

We have identified an issue where newly signed up customers are not showing up in the Customers section in Smile Admin. No data is being lost as a result of this and customers are still able to sign up and earn points. This will have no impact on the customer experience as we work towards a resolution.

Posted Sep 23, 2020 - 15:21 EDT

This incident affected: Smile Customer Experience and Smile Merchant Experience.