Delay in processing points for Shopify orders
Incident Report for Smile.io
Resolved
This incident has been resolved.
Posted Oct 01, 2020 - 23:51 EDT
Monitoring
The issue has been identified and a fix has been implemented. We are monitoring the results.
Posted Oct 01, 2020 - 21:46 EDT
Update
We are continuing to investigate this issue.
Posted Oct 01, 2020 - 21:45 EDT
Update
We are continuing to investigate this issue.
Posted Oct 01, 2020 - 19:20 EDT
Investigating
We are currently investigating a delay in points being awarded for Shopify order activities made in the last 24 hours. No data will be lost during this time as we work to resolve this issue.
Posted Oct 01, 2020 - 19:20 EDT
This incident affected: Smile Customer Experience and Smile Merchant Experience.
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