Temporary delays in order processing

Incident Report for Smile.io

Resolved

This issue has been resolved.

Posted Mar 24, 2025 - 09:22 EDT

Monitoring

We are now processing new orders without delays. Some orders placed between March 18h, 2PM EST and March 19th 4PM EST might still experience temporary processing delays.

Posted Mar 19, 2025 - 16:22 EDT

Investigating

We are currently investigating an issue that is causing temporary delays in processing orders for some accounts. Thank you for your patience as we work to resolve this issue.

Posted Mar 19, 2025 - 11:38 EDT

This incident affected: Smile Customer Experience and Smile Merchant Experience.