Temporary platform latency

Incident Report for Smile.io

Resolved

This incident has been resolved.

Posted Dec 12, 2023 - 14:51 EST

Monitoring

We are currently experiencing some latency potentially impacting the Smile UI (launcher and panel), Smile Admin and App blocks. Our team have implemented and are monitoring a fix, however, during this time there may continue to be some delays impacting those services. No data will be lost as a result of this issue.

Thank you for your patience as we work to resolve this issue.

Posted Dec 12, 2023 - 12:21 EST

This incident affected: Smile Customer Experience, Smile Merchant Experience, Customer Emails, Shopify API & Mobile, and BigCommerce API.