Smile scripts causing website load issues

Incident Report for Smile.io

Resolved

Thank you so much for your patience. This incident has been resolved. If you're still experiencing issues loading your website - please try fully closing and re-opening your browser. Please reach out to help@smile.io if you have any additional questions or concerns.

Posted Mar 13, 2023 - 15:18 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 13, 2023 - 15:02 EDT

Investigating

We are actively investigating an issue where some of our scripts are causing intermittent load issues on merchants' sites.

Posted Mar 13, 2023 - 14:00 EDT

This incident affected: Smile Customer Experience.