Merchant account creation and login errors on BigCommerce platform

Incident Report for Smile.io

Resolved

This incident has been resolved.

Posted Mar 18, 2021 - 18:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 18, 2021 - 18:21 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 18, 2021 - 18:16 EDT

Investigating

We are currently investigating this issue.

Posted Mar 18, 2021 - 18:12 EDT

This incident affected: Smile Customer Experience, Smile Merchant Experience, BigCommerce API, and BigCommerce Webhooks.