Email Service Provider (Mandrill) Planned Downtime

Scheduled Maintenance Report for Smile.io

Completed

The scheduled maintenance has been completed.

Posted Jan 11, 2020 - 09:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 11, 2020 - 01:01 EST

Scheduled

Our email service provider, Mandrill, is planning a scheduled downtime on January 11th, 2020, starting at 1:00 AM ET for several hours while they provide improvements to performance and stability.

During this downtime, any emails sent by Smile will be delayed until after the downtime has ended.

Emails impacted include:
* Points earned
* Reward redeemed
* Birthday reward
* Referral shared through Smile
* Friend received referral
* Referral completed
* Reward expiry reminder
* VIP tier achieved
* Campaign notification
* Low imported coupon warning

Once the downtime has been completed, we will resume sending emails. There may be a delay as we work through the backlog of emails accumulated during this time. Test notifications for any of the above will not be sent during the downtime or afterward.

Posted Jan 08, 2020 - 13:19 EST

This scheduled maintenance affected: Customer Emails.