Degraded performance awarding points

Incident Report for Smile.io

Resolved

This incident has been resolved.

Posted Oct 25, 2021 - 13:13 EDT

Monitoring

We have taken action to diagnose and apply a fix to our systems. BigCommerce and Shopify stores will now be working normally.

We are unable to process Wix loyalty points at this time due to an issue with connecting to Wix. We are monitoring the situation at this time.

Posted Oct 22, 2021 - 22:32 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 22, 2021 - 20:36 EDT

Investigating

We are currently investigating an issue related to degraded performance in order processing, including points not being awarded for orders. Order data for these delays will not be lost and points will be awarded as expected once resolved.
Thank you for your patience while we resolve this issue.

Posted Oct 22, 2021 - 20:17 EDT

This incident affected: Smile Customer Experience and Smile Merchant Experience.