Delay in awarding points
Incident Report for Smile.io
Resolved
Our processing backlog has now been cleared and activities will be processed as they come in! We have also released a fix to prevent an incident of this type from happening in the future.
Posted 11 months ago. Aug 17, 2018 - 08:46 EDT
Identified
We've identified the source of the backlog and are actively working on the fix! We will update when the backlog has cleared!
Posted 11 months ago. Aug 16, 2018 - 16:09 EDT
Investigating
We have identified that there is a delay in processing customer activities, such as sign ups and orders. Currently, activities are being processed within a few hours.
We are investigating the situation and will keep this status page up to date as we learn more. We appreciate your patience on this matter.
Posted 11 months ago. Aug 16, 2018 - 09:34 EDT
This incident affected: Smile Customer Experience and Smile Merchant Experience.