Delay in processing activities

Incident Report for Smile.io

Resolved

Order processing has returned to normal.

Posted Apr 21, 2020 - 12:59 EDT

Investigating

We are currently investigating a delay in processing activities affecting all customers. This includes: incoming Shopify order and sign up data. We will update once we have identified the source of the delay.

Posted Apr 20, 2020 - 12:16 EDT

This incident affected: Smile Customer Experience and Smile Merchant Experience.