Database Upgrade - System Downtime
Scheduled Maintenance Report for Smile.io
Completed
The scheduled maintenance has been completed.
Posted 3 months ago. Apr 11, 2019 - 07:15 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. Apr 11, 2019 - 07:00 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted 3 months ago. Apr 10, 2019 - 07:55 EDT
Scheduled
We’ll be performing scheduled maintenance on Thursday, April 11 from 7:00 a.m. - 7:15 a.m. We’ll be using this time to upgrade our database so we can keep up with the growth of our merchants.

During this time Smile will be unavailable. There will also be a delay in when customers see earned rewards appear in their account. This includes earning points, rewarding referrals, entering a new VIP tier.

No existing data will be lost. Rewards earned during the maintenance period will appear in your customers’ accounts and Smile Admin shortly after the maintenance window closes.
Posted 3 months ago. Apr 11, 2019 - 07:00 EDT
This scheduled maintenance affected: Smile Customer Experience, Smile Merchant Experience, and Smile Partner Dashboard.