Delays in processing functionality

Incident Report for Smile.io

Resolved

This issue has been resolved.

Posted Sep 18, 2023 - 09:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2023 - 19:17 EDT

Identified

Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.

Posted Sep 15, 2023 - 14:35 EDT

This incident affected: Smile Customer Experience, Smile Merchant Experience, and Customer Emails.